Payment Policy

Effective Date: January 7, 2025

At FastStep Suri, we strive to make the purchasing process easy, secure, and convenient for our customers. Please review our payment policy to understand how we handle payments for your baby product orders.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Debit cards with the Visa or MasterCard logo
  • PayPal: Pay securely using your PayPal account
  • Apple Pay: Use Apple Pay for fast and secure payments
  • Google Pay: Pay quickly with your Google Pay account

All payments are processed securely using encryption to protect your sensitive information.

2. Currency

All prices on our website are listed in U.S. dollars (USD). For international customers, please note that your bank or payment provider may charge additional fees related to currency conversion.

3. Payment Authorization

  • Order Confirmation: Once your payment is authorized, you will receive an email confirming your order and payment.
  • Payment Authorization Hold: If your payment is declined, you will be notified immediately, and your order will not be processed until a valid payment method is provided.

4. Payment Security

We use industry-standard encryption technologies and secure servers to protect your payment information. Your privacy is important to us, and we are committed to safeguarding your data.

5. Taxes

Sales tax is applied based on the location of the shipping address. The applicable tax will be calculated and displayed during checkout before completing your order. If you have tax exemption status, please contact our customer service team for assistance.

6. Payment Issues

If you encounter any issues during the payment process or have questions regarding your payment, please contact our customer support team for assistance:

7. Subscription or Recurring Orders

If you have subscribed to a recurring order (e.g., a subscription for baby products), payments will be charged automatically according to the agreed schedule. You can manage your subscriptions and payment information in your account or by contacting customer service.

8. Refunds and Cancellations

If you need to cancel or request a refund for your order, please refer to our Refund and Returns Policy for detailed instructions. Refunds will be processed to the original payment method once the return is approved.

9. Failed Transactions

In the event of a failed transaction, please verify your payment details, such as your credit card number, expiration date, and billing address. If the problem persists, contact your bank or payment provider for further assistance.

10. Payment Errors

In rare cases, payment errors may occur due to technical difficulties. If you experience an error, please contact our support team immediately. We will work quickly to resolve any issues with your payment.

11. Fraud Prevention

We reserve the right to cancel any order suspected of fraudulent activity. To protect both our customers and the company, we may ask for additional verification for suspicious transactions.

12. Customer Service

If you have any questions or concerns regarding your payment, feel free to reach out to us:

  • Email: info@faststepsuri.com
  • Phone: (319) 338-2042
  • Address: 615 S Governor St #5, Iowa City, Iowa (IA), 52240, United States

Thank you for choosing FastStep Suri for your baby product needs! We are committed to providing you with a smooth and secure shopping experience.