Sales Policy

Effective Date: January 7, 2025

At FastStep Suri, we aim to provide high-quality baby products and exceptional customer service. This Sales Policy outlines the terms and conditions related to purchasing from our website. By placing an order, you agree to be bound by the following terms.

1. Product Availability

  • Stock: All products displayed on our website are subject to availability. While we make every effort to keep our inventory up to date, some items may be out of stock due to high demand or unforeseen circumstances.
  • Pricing: Prices listed on our website are subject to change without notice. However, once your order is confirmed and payment is processed, the price of the products in your order will not change.
  • Product Descriptions: We strive to provide accurate and detailed descriptions of our products, including sizes, colors, and features. However, please be aware that product appearances may vary slightly due to lighting or monitor settings.

2. Orders

  • Order Process: To place an order, select the products you wish to purchase, add them to your cart, and proceed to checkout. During checkout, you will be prompted to enter your shipping and payment information.
  • Order Confirmation: After you place your order, you will receive an order confirmation email. This email serves as a receipt and acknowledgment that we have received your order. Please note that an order confirmation does not guarantee the availability of the items ordered.
  • Order Cancellation: Orders can only be canceled within 24 hours of placing the order. If you wish to cancel your order, please contact us immediately at info@faststepsuri.com. After this time, we may not be able to cancel or modify your order.

3. Payment

  • Accepted Payment Methods: We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.
  • Payment Processing: All payments are processed securely through our payment gateway. By submitting your payment details, you confirm that you are authorized to use the chosen payment method.
  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address. The tax rate will be displayed during the checkout process.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard, expedited, and express delivery, depending on your location. Shipping costs will be calculated at checkout.
  • Shipping Time: Delivery times vary based on the shipping method and destination. Please refer to the estimated shipping times during checkout for more details.
  • Shipping Restrictions: We currently ship to the United States and may not be able to deliver to certain locations or P.O. boxes.
  • Order Tracking: After your order has shipped, you will receive a tracking number via email to monitor the status of your shipment.

5. Returns and Refunds

Our Refund and Returns Policy outlines the steps for returning products and requesting refunds. Please refer to that policy for detailed instructions on returns, exchanges, and refunds.

6. Discounts and Promotions

  • Promotions: From time to time, we may offer promotions or discounts on certain products. These promotions will be clearly indicated on our website.
  • Coupon Codes: If you have a coupon code, enter it at checkout to redeem your discount. Coupon codes cannot be combined with other promotions unless specified.
  • Price Adjustments: If you purchase an item and its price drops within 7 days of your order, we will provide a price adjustment if requested.

7. Customer Support

  • Contact Us: If you have any questions or need assistance regarding your order, please contact our customer service team:

8. Liability

  • Limitation of Liability: FastStep Suri is not responsible for any damages resulting from the use of products purchased from our website, except where required by law. In no event will our liability exceed the amount paid for the product in question.
  • Force Majeure: We are not liable for any delay or failure in performance due to causes beyond our control, including but not limited to natural disasters, labor disputes, or acts of government.

9. Amendments to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with a new effective date. It is your responsibility to review this policy periodically to stay informed of any updates.

Thank you for choosing FastStep Suri. We value your business and strive to provide a seamless shopping experience.